How do our words help us connect with others?

What we say and how we say it can influence how we are received and elicit powerful reactions.

While an extensive vocabulary is helpful, our communication with others should be simple, clear, and understandable.

Take into consideration that there are five generations in the workplace, team members who may speak other languages, and varying education levels.

To master the language of leadership and human connection, we must be able to adapt our communication style when necessary.

The words we use at work, in conversation, or feedback is paramount.

Which would you prefer?

▶ What went wrong? [or] What worked?

▶ Why did you do that? [or] Help me understand your decision.

▶ Yes, but. [or] Yes, and.

▶ That will not work. [or] Let’s discuss if we can make that option work.

▶ I should have. [or] Next time.

▶ Do you understand? [or] Are we on the same page?

Effective communication is a critical component of our effectiveness as leaders.

The words we choose can either empower or tear down, inspire or paralyze, connect or disengage.