The words we choose and how we deliver them shape the way we are received, often eliciting reactions that can strengthen or strain relationships. While having an extensive vocabulary is valuable, effective communication requires simplicity, clarity, and understanding.

Consider the dynamics of today’s workplace – five generations working side by side, team members who may speak different languages, and colleagues with varying education levels. To lead effectively and foster human connection, it’s essential to adapt our communication style to meet diverse needs.

The language we use at work, in conversations, and during feedback carries weight. It can either empower or discourage, inspire or immobilize, connect or disengage. Let’s look at a few examples of phrasing that promote more meaningful interactions:

• Instead of: What went wrong?
• Try: What worked?

• Instead of: Why did you do that?
• Try: Help me understand your decision.

• Instead of: Yes, but.
• Try: Yes, and.

• Instead of: That will not work.
• Try: Let’s discuss if we can make that option work.

• Instead of: I should have.
• Try: Next time.

• Instead of: Do you understand?
• Try: Are we on the same page?

Mastering the art of communication isn’t just about speaking; it’s about listening, empathizing, and adjusting your approach based on who you’re interacting with. Effective communication requires intentionality and awareness of how your words resonate with others.

Every interaction is an opportunity to inspire and create understanding. Whether at work or in personal conversations, the language we choose should foster collaboration and connection because our words can truly make or break relationships.