Feedback is an incredible tool for fostering growth and improving performance. Picture a coach pulling a player aside during a game to give real-time advice. The aim? To elevate performance and drive success. The same approach applies to your team. Here’s how you can help your team embrace feedback:

  1. Explain the Impact Share the ripple effects of their actions. For example: “When you’re stressed, you show frustration and speak angrily to the team. This can feel demotivating to others.”

  2. Ask Permission Always seek consent before offering feedback. A simple, “Can I share an observation with you?” can make a world of difference. Be mindful of timing and setting to ensure your message resonates.

  3. Be Specific Focus on direct observations, using quotes or examples. For instance: “During our team meeting, you singled out Bob for not delivering the project on time. It was clear you were upset by your tone and body language. I recall you saying, ‘We could lose this account because you missed the deadline.’”

  4. Wait and Listen Pause to hear their response. Be open-minded, there’s often more to the story than meets the eye.

  5. Suggest an Alternative Offer actionable steps that promote better outcomes. For instance: “Next time, consider pulling Bob aside to ask what happened and explore how you can support him and the team to prevent this issue in the future. We all make mistakes; the key is to learn and grow from them.”

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Quote of the week

Rather than always focusing on what’s urgent, learn to focus on what is really important.”

~ Stephen Covey