Coaching is just as essential in the workplace as it is on the field or court. A coach’s job is to encourage, support, and motivate – to bring out the best in their players. And the only way to do that is by providing frequent, in-the-moment performance feedback.
Effective coaching has to be a well-thought-out process and adapted to the skill level of the employee.
Novices are in the “telling” stage of learning. They need a lot of instruction and constructive correction. Be mindful of micro-managing.
Doers haven’t yet mastered the job. There’s still a lot of “tell” coaching going on. Encourage new #behaviors and praise Doers for good results.
Performers carry their full share of the load and they’re doing the task the way it should be done. Much less “tell” coaching. Feedback focused on recognizing good results and points for improvement.
Masters accomplish tasks to standards efficiently and effectively. They have a deep understanding of what should be done that they can train/coach others on the task.
Experts don’t need a lot of direction – they’re highly self-sufficient. They can provide direction to others.
Source: Biz Library