Accountability

Imagine a world with no accountability.

😱 That’s a pretty scary thought!

In a business environment, how do we create the conditions for holding our team members accountable?

✔ Clear Communication – How many times have we misinterpreted the meaning of what someone said and vice versa? Asking open-ended questions, listening actively, and ensuring agreement on the topic, helps reduce risk and strengthens the relationship with team members.

✔ Consequences – One size does not fit all. Take the time to understand the drivers and motivators of each team member. Establish clear expectations in writing to avoid reactive behavior. E.g., Cut costs by (%) in the marketing department by (date). Identify checkpoints to monitor progress and offer support as needed.

✔ Focus on Facts and Observable Behavior – Providing feedback is an intricate process. E.g., During today’s meeting, I observed in your presentation that your sales calculations were off, and you were unable to answer questions on one of the slides. As a result, we will have to postpone making a final decision until next week. What can you do to ensure we have the correct information?

What are some ways you hold other’s accountable?